Cooling-off period/return

Sometimes you may wish to return an order. Perhaps because you do not like the product or maybe there is another reason why you do not want the order. Whatever the reason, you have the right to cancel your order up to 30 days after receipt without giving a reason.

You have 14 days to return your product after cancellation. You will then be credited the full order amount including shipping costs. Only the return costs from your home to WBNet are for your own account. These costs are approximately €6.95 per parcel; for the exact rates, please consult your carrier's website. If you exercise your right of withdrawal, the product will have to be returned to us with all delivered accessories and - if reasonably possible - in its original state and packaging.

To exercise this right, please contact us. It is possible to use the model withdrawal form for this, however this is not required. We will then refund the order amount due within 14 days of reporting your return provided the product has already been received back in good order.

If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packed when returning it.

Exchange a product?

Do you want to exchange your product? That is no problem at all. You can contact us for this.

I have entered the wrong delivery address!

Have you entered the wrong delivery address by mistake? Please contact us as soon as possible. We will then try to change the delivery address if possible.