Delivery Time & Shipping Costs
We carefully do our best to deliver the order to you as soon as possible. We try to dispatch orders placed on business days before 16:00 on the same day. However, we are not always able to meet this target, and sometimes the delivery of your order may take a little longer. Should we not meet this delivery time for any reason, we will of course inform you as soon as possible. The prices mentioned do not include shipping costs.
GLS
We can ship all orders with GLS. In the Benelux, except for the Wadden Islands, they deliver your order the next business day. Within the Netherlands, Saturday delivery is possible for an additional €2 when ordered on Friday. The shipping costs per country are listed below. For orders from €100, shipping costs are free.
GLS offers the FlexDeliveryService. This means that you will receive a FlexDeliveryMail with a link which allows you to change the delivery. This allows you to choose, among other things, delivery on a different day, collection from a GLS ParcelShop or depot or to give drop-off permission for this parcel.
| Country | Shipping costs orders under €100 | Shipping costs orders from €100 | Delivery time |
|---|---|---|---|
| The Netherlands | €5.95 incl. 21% VAT | Free | 1 business day |
| Belgium | €7.95 incl. 21% VAT | Free | 1 business day |
| Luxembourg | €10.95 incl. 17% VAT | Free | 1-2 business days |
| France | €18.95 incl. 20% VAT | Free | 2-3 business days |
| Germany | €9.95 incl. 19% VAT | Free | 2 business days |
| Austria | €15.95 incl. 20% VAT | Free | 3 business days |
SkyMail
For small orders of up to €25 within the Netherlands or up to €50 abroad, we also offer shipping without tracking through SkyMail. Within the Netherlands, these shipments must fit through the letterbox and are delivered by PostNL or a local postal company such as Cycloon, MSG or SBPost. Internationally, these shipments are delivered by the universal postal service provider in your country.
| Country | Shipping costs orders under €25 | Shipping costs orders under €50 | Delivery time |
|---|---|---|---|
| The Netherlands | €1.95 incl. 21% VAT | €2.95 incl. 21% VAT | 1-2 business days |
| Belgium | €2.45 incl. 21% VAT | €3.45 incl. 21% VAT | 1-3 business days |
| Luxembourg | €1.95 incl. 17% VAT | €2.95 incl. 17% VAT | 2-4 business days |
| France | €1.95 incl. 20% VAT | €2.95 incl. 20% VAT | 2-4 business days |
| Germany | €1.45 incl. 19% VAT | €2.45 incl. 19% VAT | 2-4 business days |
| Austria | €1.95 incl. 20% VAT | €2.95 incl. 20% VAT | 2-4 business days |
Intrapost
We also offer shipping through Intrapost's 24-hour service for small orders up to €50 within the Netherlands, if it fits through the letterbox. This costs €2.95 including 21% VAT and is usually delivered the following day through DHL eCommerce’s evening delivery service. For business addresses, delivery may take a day longer, as evening delivery is not available there.
We reserve the right to ship your order using a different shipping method than the one you selected. This may occur for example if your order does not fit through the letterbox after all.
I have not received my order yet
Unfortunately, there may be occasions when you haven’t received your order by the expected delivery date. What you need to do in this case depends on the carrier.
GLS
If your order was shipped with GLS, we recommend that you check the tracking details you received by email.
If the tracking status shows “Delivered” but you have not received anything, please contact us as soon as possible, within 5 business days. We can then start an investigation.
In other cases, we advise you to wait 2 business days. If no further updates have appeared after 2 business days, please contact us so that we can start an investigation.
SkyMail
Unfortunately, no tracking is available for orders sent by SkyMail. As a result, we have no information on the current location of your shipment and are unfortunately unable to start an investigation.
However, in our experience, most delayed shipments are still delivered within 5 business days of the expected delivery date. We therefore ask you to wait 5 business days after the expected delivery date.
If you still haven’t received your order 5 business days after the expected delivery date, please contact us. We can then reship the order with tracking.
Intrapost
If your order has been shipped with Intrapost, you can request the DHL eCommerce tracking link from us. Unfortunately, we are not yet able to share this with you automatically.
If the order has not been delivered after 2 business days, we recommend that you contact us. We can then check the status and, if necessary, start an investigation.
Restrictions in shipping abroad
Only to the Netherlands, Belgium, Luxembourg and Austria we can ship products containing a battery. Besides, to Germany we can only ship products from the brands Ledtastic, SONOFF, MOES, MiBoxer, GLEDOPTO, Global Leader Power. POS Power, InLine and Good Connections.
Currently you can only order from our website if your billing and delivery address is in one of the above countries. Are you a business customer in another country and would you like to order from us? If so, please contact us. Unfortunately we currently can not deliver to individuals in other countries.